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P J Shaw Toys,
11 Marriott Road,
Wheelock,
Sandbach,
Cheshire CW11 3LU


Tuesday, November 13, 2018

Delivery and Returns Information

We ship throughout the UK and Worldwide.

Your order will be despatched with 2 working days of cleared payment, excluding weekends and bank holidays.  If you pay by cheque, your order will be despatched once your cheque has cleared.  Please allow approximately 7 days for bank clearance.

All items will be shipped via Royal Mail or Couriers services for larger heavier or more expensive parcels.  Choices of delivery options are available at checkout.

Please note: Orders placed requesting Royal Mail Next Day Special Delivery Service must be placed and payment received by 12 noon to guarantee next day delivery Monday to Thursday (UK Mainland only).  Special Delivery orders placed on Friday will not be delivered until Monday. A signature is required for this service.

We have very competitive International shipping rates which are calculated by size, weight and value of the parcel.  Details available at checkout.

All items will be carefully packaged for delivery in either bubble wrap, padded envelope, brown paper or cardboard box to ensure they reach you in a satisfactory condition.

Returns

Please notify us using the “contact us” facility on this website before returning any item and please remember to quote your Order Number. We always try to respond within 24 hours.

Faulty items must be reported to us within 48 hours of receipt.  Faulty items will be replaced with an identical replacement , if one is available or a full refund processed once we have received the item back in its original packaging.

Items returned for any other reason must be returned within 14 days of receipt, unopened in their original packaging in a re-saleable condition.  You must take reasonable care of the items and must not use them. You will be refunded for the item cost only, once we have received it back.  Return postage costs will NOT be refunded.  We recommend you use a track-able service for return of items for your own peace of mind.  Please remember to include your Name and Order Number with your return.

Distance Selling Regulations and Your Right to Cancel

Under the distance selling regulations you have the right to cancel your order for any item purchased on this website, for a full refund.  Your cancellation rights expire 7 working days from the date you contact us or after 7 working days of receipt of the delivery.  The distance selling regulations further specify when your cancellation rights expire.  Cancellation is only deemed served if sent using one of the methods listed on our ‘Contact Us’ Page.

Upon receipt of your cancellation request, we shall refund you in full as soon as possible, but in any event, no later than 30 days from receipt of your cancellation request.

 

P J SHAW TOYS, pjshawtoys.co.uk

By Post:  P J Shaw Toys, 11 Marriott Road, Sandbach, Cheshire CW11 3LU
By Telephone: 01270 483139

Email: sales@pjshawtoys.co.uk


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