Please notify us using the “contact
us” facility on this website before returning any item and please
remember to quote your Order Number. We always try to respond within
Faulty items must be reported to us
within 48 hours of receipt. Faulty items will be replaced with an
identical replacement , if one is available or a full refund
processed once we have received the item back in its original
Items returned for any other reason
must be returned within 14 days of receipt, unopened in their
original packaging in a re-saleable condition. You must take
reasonable care of the items and must not use them. You will be
refunded for the item cost only, once we have received it back.
Return postage costs will NOT be refunded. We recommend you use a
track-able service for return of items for your own peace of mind.
Please remember to include your Name and Order Number with your
Distance Selling Regulations and
Your Right to Cancel
Under the distance selling
regulations you have the right to cancel your order for any item
purchased on this website, for a full refund. Your cancellation
rights expire 7 working days from the date you contact us or after 7
working days of receipt of the delivery. The distance selling
regulations further specify when your cancellation rights expire.
Cancellation is only deemed served if sent using one of the methods
listed on our ‘Contact Us’ Page.
Upon receipt of your cancellation
request, we shall refund you in full as soon as possible, but in any
event, no later than 30 days from receipt of your cancellation