Frequently Asked Questions

How will I know if something is out of stock?

A message will appear on the product details page explaining that the item is out of stock.

What happens if I am not in when your carrier arrives?

Our carrier will leave a card indicating the day and time they attempted delivery. The card will advise what has happened to the consignment and give contact details, along with a reference number, so that you may make alternative delivery arrangements. Our carriers only make two delivery attempts; after the second attempt the consignment will be returned to us.

Will I have to sign for my parcel?

Yes. The carrier will not leave a parcel without a signature. This is for your and our security. Please make sure that you give a DAYTIME delivery address as our carriers generally deliver anytime between 8am and 7pm Monday to Friday.